Política de Privacidade e Cookies

Privacy Policy

Last Updated: November 2025

We respect your privacy and are committed to protecting it.
This policy explains what information we collect, why we collect it, and how we use it.

1. Information We Collect

When you browse: IP address, browser type, device info, pages viewed, and time spent (via cookies & Google Analytics).

When you buy: Name, shipping/billing address, email, phone, payment details.

When you contact us: Any info you choose to send (name, email, order number, etc.).

2. How We Use Your Information

• Process and ship your orders
• Send order updates & tracking
• Answer support questions
• Prevent fraud
• Improve our website & products
• Send occasional marketing emails (you can unsubscribe anytime)

3. Who We Share It With

Only trusted partners who help us run the store:

• Magento (our e-commerce platform)
• Payment processors (PayPal, Stripe, etc.)
• Shipping carriers (DHL, FedEx, UPS, etc.)
• Google Analytics (for site usage stats)

We never sell your personal data to third parties.

4. Cookies & Tracking

We use cookies to keep you logged in, remember your cart, and improve your experience.

You can disable cookies in your browser, but some features may stop working.

Google Analytics: Opt out here

5. Your Rights (GDPR / CCPA etc.)

• Access your data
• Correct inaccurate data
• Delete your data
• Opt out of marketing

Just email us at [email protected] — we usually reply within 24 hours.

6. Data Retention

We keep order info for 7 years (tax & accounting laws).
Support messages are kept for 2 years.
You can ask us to delete everything earlier.

7. Security

All payment info is encrypted and processed by PCI-compliant providers.
We never store full credit card numbers on our servers.

8. Cookies We Use

Cookie Name	Purpose
CART	Your shopping cart
CATEGORY_INFO	Faster page loading
COMPARE	Compare products list
CURRENCY	Your selected currency
CUSTOMER*	Encrypted login info
FRONTEND	Your session ID
GUEST-VIEW	Edit orders as guest
LAST_CATEGORY / LAST_PRODUCT	Last pages visited
NEWMESSAGE	New message indicator
STORE	Selected store/language
WISHLIST*	Your wishlist items