Log into your account → “My Orders”. You’ll see real-time status: Pending → Processing → Shipped → Delivered. We’ll also email tracking as soon as it ships.
My order hasn’t arrived yet — what should I do?
First check the tracking link in your shipment email. If it shows “Delivered” but you can’t find it, contact us within 48 hours and we’ll file a claim with the carrier immediately.
When will my backordered item ship?
Backordered parts usually arrive at our warehouse in 7–21 days. We’ll email you the moment it’s back in stock and ships the same day.
When will my order ship?
Most in-stock items ship within 24 hours (Mon–Fri). You’ll receive tracking within minutes of shipment.
Account & Payments
How do I create an account?
Click “Login” in the top-right → “Create Account”. Takes less than 30 seconds and gives you order history, faster checkout, and wholesale pricing access.
I forgot my password
On the login page click “Forgot Password?”, enter your email, and we’ll send a reset link instantly.
How is shipping calculated?
Shipping is calculated live at checkout based on weight and destination. Add items to cart → proceed to checkout → see all options and exact cost before payment.
International Shipping
Do you ship to my country?
We ship to 150+ countries. Start checkout — if your country isn’t in the dropdown, drop us a message and we’ll find a solution.
What about customs fees & duties?
Duties/taxes are the buyer’s responsibility and vary by country. We mark packages accurately and can provide commercial invoices to help minimize fees.
Returns & Warranty
I received the wrong item — what now?
Contact us within 72 hours with photos. We’ll send the correct part immediately (free of charge) and arrange return of the wrong item.
What is your return policy?
30-day hassle-free returns on unused parts in original packaging. Return shipping paid by us if we sent the wrong item. Full details on our Return Policy page.
